Privacy Policy

Gaither Tool Co., Inc. and Gaither Europe BV (collectively “Gaither”) are committed to protecting the privacy of all of our customers and users of our website having an address at https://gaithertool.com/ (the “Site“) and of any of our mobile applications used to access the Site and its functionality ("Application"). Our commitment to privacy also extends to any use of the text, graphics, photographs, artwork, music, sounds, user interfaces, visual interfaces, trademarks, logos, and software together with and including the design, structure, selection, coordination, expression, "look and feel" and arrangement of same available through the Site and Application (collectively "Content"). 

 

YOUR USE OF THE SITE, APPLICATION OR CONTENT IS EXPRESSLY CONDITIONED ON YOUR ACCEPTANCE OF OUR POTENTIAL COLLECTION, USE, AND SHARING OF YOUR PERSONAL INFORMATION IN THE MANNER DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THE FOLLOWING, YOU MUST NOT USE THE SITE, APPLICATION, OR CONTENT IN ANY RESPECT.

Gaither reserves the right, in its sole discretion, to change, add or delete portions of this Privacy Policy, at any time and without notice. It is your responsibility to check the Privacy Policy periodically for such changes. Your continued use of the Site following the posting of any changes, additions, or deletions will mean that you accept and agree to such changes, additions, and deletions.

 

1. COLLECTING AND USING PERSONAL INFORMATION AND ANONYMOUS INFORMATION 

 

Through use of our Site, Application and Content, we collect Personal Information and Anonymous Information:

 

• Personal Information is information, alone or combined with other information, that identifies or concerns an identified or identifiable natural person, group, or business. Personal Information includes (without limitation) your name, home or business address, email address, and telephone number, and information that could be considered Personally Identifiable Information ("PII") or Sensitive Personal Information ("SPI"). We may combine Personal Information collected from our Site with information we collect about you offline or from other websites. An IP address may or may not constitute Personal Information depending upon the jurisdiction. For the purposes of this definition, IP addresses are not included.

 

• Anonymous Information is information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual. 

 

Using the information collected, we may pool Personal Information, Anonymous Information, or both, in a manner that produces a separate type of information - Aggregate Information - which cannot reasonably be used to identify an individual person, group, or business. For example, we may aggregate Personal Information to calculate the percentage of users in a particular city, state or ZIP code. 

 

We may collect Personal Information when, for example, you create or modify an online account or generally use our Site or Application. We may also collect Personal Information when you respond to questions, surveys, posts, suggestions or comments through our Site or Application.

 

When you enter a cell phone number or email address through our Site or Application, you are giving us express written consent to use that number for the purpose indicated and to use that number to communicate information to you related to your account, so long as you have not given us instructions to the contrary. You may revoke such consent by any reasonable method, such as a telephone call or email to Gaither or by changing your account settings online. Your consent to be contacted by us is not required in order to use our Site or Application.

 

Chat allows you to communicate with a customer service representative of Gaither. As with any online service, there is some risk when communicating over the Internet. You also understand that the information that you submit through a Chat session may be documented and retained by Gaither or by a Gaither third-party provider of the chat session. Gaither cannot guarantee that such information will remain inaccessible. If you choose to use the Chat function, then you disclaim any claims against Gaither arising from or concerning any information that was shared through Chat.

 

2. TYPES OF INFORMATION WE COLLECT

 

We may automatically collect the following types of information through your use and interaction with our Site or Application:

 

• Contact Information: We collect contact data such as your name, email address, physical address, telephone number, and the like.

 

• Device Information: We may collect data about the device you are using, such as the hardware model, operating system, application version number, browser, and IP addresses.

 

• Fraud Prevention Data: We may collect data to help identify and prevent fraud.

 

• Location Information: We may collect data showing your physical location based on GPS and other sensors that may reveal information on nearby devices, Wi-Fi access points, and cell towers.

 

• Mobile Device Information: In addition to the Device Information listed above, when you access our Site or Application via a browser, we may also collect mobile network data including your telephone number; a device identifier assigned to your device, mobile carrier, or operating system; and other device and network attributes. We may also access functions on your mobile device for the operation of our Site or Application mobile application. These functions can include: GPS, telephone, camera, browser, email, texting, social media apps, and fingerprinting .

 

• Registration Information: We may collect your registration information when you create an online account, such as your name, contact information, username, and password.

 

• Transaction Data: We collect data about your purchase of any third party products or services facilitated by Gaither.

 

• Usage and Transaction Information: We collect certain information automatically concerning your use of our Site or Application. For example, we may collect information concerning the particular pages on our Site or Application that you access and what you click on while there; your frequency of access; and data concerning any browsing or transactions made on our Site or Application.

 

Gaither has a social media presence on Twitter, lnstagram, Facebook, and the like, which do not restrict their respective audiences. While the privacy policies of the particular social media forums apply, Gaither reserves the right to collect data related to your public interactions with our various social media activity. If collected, Gaither will protect such information, as appropriate, pursuant this policy.

 

3. OUR DATA COLLECTION METHODS INCLUDING COOKIES

 

"Cookies" are typically small text files stored on memory in your computer or mobile device. Cookies allow us to keep track of your activities on our Site or Application, and improve your use of the Site or Application, such as by storing your preferences for later use.

 

If you reject cookies, you may still use our Site, but you may not have access to some of our Site's functions or features and your ability to use some areas of our Site may be limited.

 

We use several types of cookies.

 

(1) Cookies that are necessary for the proper operation of our Site and Application. They cannot be turned off. These cookies are typically only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies. If you block them, some features or our Site or Application will not work. These cookies do not store any personally identifiable information ("PII").

 

(2) Cookies that enable the Site or Application to provide enhanced functionality and personalization. We or a third party provider (whose services are used by or available through our Site or Application) may set these cookies. If you block them, some or all of these services may not work, and your experience with our Site or Application may be degraded.

 

(3) Cookies that allow us to count visits and traffic sources so we can measure and improve the performance of the Site or Application. These cookies identify which pages are accessed and used the most and the least, and show how visitors browse the Site or Application. These cookies also help us identify aspects of the Site or Application that can be optimized to provide the best browsing experience. All of the information these cookies collect is aggregated and therefore anonymous. If you block them, we will not know when you have visited our site and will not be able to provide you the best experience possible.

 

(4) Targeting cookies that may be set through our Site or Application by companies that advertise our goods and services. Targeting cookies may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. Targeting cookies do not directly store personal information, but are based on uniquely identifying your browser and internet device. If you block them, you will receive less targeted advertising.

 

We may also use other website or mobile tracking technologies to identify you and keep track of your preferences, prevent fraudulent activity or improve Site or Application security, assess the performance of our Site or Application, and deliver content to you based on your interests expressed on our Site, Application, and third-party websites. 

 

We may also use analytics tools to collect information about your use of our Site or Application, including when you visit or use our Site or Application through third-party sites or applications.

We may also communicate with other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate contact information using third-party services.

 

4. THIRD PARTY DATA COLLECTION

 

Much of the content and information that is accessible through our Site or Application is sourced from third parties, including analytics companies, payment processors, and advertisers. Our Site or Application also includes social media features, such as the Facebook "Like" button and other widgets, such as the "Share" button or interactive mini-programs provided by third parties. These third parties may collect information about you or use tracking technology when you use our Site or Application. The collected information may include your Personal Information or information concerning your online activity over time and across other websites and online services.

 

You should remember that when you provide information to Gaither through a third-party site or platform, the provided information may be separately collected by that third-party site or platform. The information collected by Gaither is covered by this Privacy Policy, while the information collected by the third-party site or platform is subject to the third-party site's or platform's privacy practices. Gaither does not control or limit any tracking technology used by a third party, even if it is accessible only through our Site or Application. If you have any questions about an advertisement or other targeted content from a third party, then you should consult their privacy policy on their website or contact them directly. Some of these third parties may provide you with ways to choose not to have your information collected, tracked, or used for targeted advertising. For example, some of these third parties may be members of the Network Advertising Initiative ("NAI") or the Digital Advertising Alliance ("DAA"), which provide a single location where you can opt out of certain types of data collection or opt out of receiving targeted ads from member companies. To opt out, please visit the NAl's website at http://www.networkadvertising.org/managing/opt out.asp or www.aboutads.info to exercise choice with respect to participants of the DAA.  Gaither may also periodically utilize third-parties to provide services such as data analytics, customer feedback management, marketing automation, and the like, Please remember that any third-party service provider website to which you are redirected for these or similar services, may have its own privacy policies, and terms and conditions.

 

5. YOUR CONTROLS AND CHOICES

 

If you wish to limit tracking of your activity, then please review and adjust the inputs for privacy settings available through your Gaither account and through the Cookie Message. We may also adjust the settings in your Gaither account and exercise certain controls regarding our collection, use, and sharing of your information. 

 

6. OUR USE AND SHARING OF YOUR INFORMATION

 

Unless you have changed your account settings, Gaither uses the Personal Information that you provide to us as follows:

 

• Comments, Posts and Reviews: We use the Personal Information you provide to us in the form of your comments, posts, and reviews to provide them to other users of our Site and Application through the public section of our Site and Application for reciting such comments, posts, and reviews. 

 

• Communicate: We use Personal Information to communicate with you about our Site or Application; to send you account information or to provide account updates; to send you other communications regarding your account or to inform you of any changes to our Site or Application; and to send you information, recommendations, and promotions that we believe will be of interest to you. 

 

• Customer Support: We use your Personal Information to provide customer support for you or to provide you with other requested services. As an example, we may need some of your Personal Information to provide technical support or answer questions about our Site or Application.

 

• Customized Experience: We may use your Personal Information to provide you with an enhanced experience regarding your use, viewing, or engagement with the Site and Application. This includes providing you additional information regarding aspects and services that appear to interest you based on your past Site or Application interactions.

 

• Legitimate Business Purposes: We may use your Personal Information for any other purpose we deem legitimate in the exercise of our reasonable business judgment, as permitted by applicable law.

 

• Site Maintenance: We analyze how our users interact with our Site and Application to maintain and improve our Site and Application, to improve the user experience, and to diagnose any problems with our Site or Application. 

 

• To Provide and Improve Our Services: We use your Personal Information to provide you with services and information that you request. We may also use your Personal Information for statistical analyses, generating surveys, and doing market research in order to improve our Site or Application. We may use information collected from you on our Site or Application to personalize your experience.

 

We also use and share information, including Personal Information, with third-parties, as described below:

 

• Service Providers: We may share information with third party service providers to help us perform functions through the Site and Application, to process your transactions, and to provide you with services and information that you request. 

 

• Corporate Structure: We may share information in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.

 

• To Prevent Harm: We may share information if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.

 

• As Required by Law: We will share information when we are legally required to do so, such as in response to court orders or legal process, to exercise our legal rights, to defend against legal claims or demands, or to comply with the requirements of any mandatory applicable law. When we are required to share your Personal Information, we will request its confidential treatment in accordance with applicable laws.

 

• With Your Consent: We may request your permission to share your Personal Information for a specific purpose not described above. In such case, we will notify you and request consent before you provide the Personal Information or before the Personal Information you have already provided is shared for such purpose.

 

Please note that any information shared with a third party is subject to that third party's privacy policy and practices while such information is in that third party's possession or being used by such third party.

 

7. SECURITY MEASURES

Gaither uses hardware and software measures to protect Personal Information. Gaither regularly reviews its security measures such as the use of firewalls and intrusion detection devices, threat monitoring, virus scanning software, and encryption software. 

 

Please know that email transmissions may not be secure and may be intercepted by others before we receive them. We are not responsible for the security of information that you send to us through email before we actually receive the email transmission. 

 

If you have any questions or concerns about our security measures, please contact us at: webstore@gaithertool.com.

 

8. GOVERNING LAW AND RESOLUTION OF DISPUTES

 

This Privacy Policy and its performance shall be governed by the laws of the State of Illinois, in the United States of America, without regard to its conflict of law provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts for Morgan County, in the state of Illinois, concerning any and all disputes concerning your use of the Site, Application, or Content and any interpretation of this Privacy Policy.

 

When you submit Personal Information to us, you are agreeing to permit Gaither to access, store, and use the information wherever in the world Gaither does business, both inside and outside the United States. In the event of any dispute between Gaither and you concerning this Privacy Policy, the parties shall attempt to resolve such dispute. If we are unable to resolve such dispute within forty five (45) days, then either of us may submit the dispute to mediation. If the dispute is not resolved through mediation, then either of us would be free to pursue any resolution available to them under applicable law.

 

9. CHILDREN'S PRIVACY

 

We will not knowingly collect Personal Information from children under 13 years of age, nor will we knowingly allow children under 13 years of age to use certain features of our Site, Application or Content without the consent of a child's parent or guardian. We will not knowingly disclose Personal Information collected from children. If we become aware that a child under 13 years of age has provided us with Personal Information, we take immediate steps to delete such Personal Information. Please send us an email at webstore@gaithertool.com to report any child privacy issues.

 

10. PERSONAL INFORMATION COLLECTED BY EXTERNAL LINKS

 

Our Site, Application and Content link to third-party websites that collect Personal Information for their own purposes and for the purposes of still other parties. Any Personal Information you provide on those websites is governed by the privacy policy of those websites. We are not responsible for any use of Personal Information by those websites. You should carefully read the privacy policy of those websites when you link to them.

 

11. CALIFORNIA RESIDENTS

 

California Civil Code Section§ 1798.83 permits California residents who use our Site, Application, or Content to request certain information concerning our disclosure of a resident's Personal Information to third-parties for direct marketing. If you wish to make such a request, please send an email to webstore@gaithertool.com. Do Not Track ("ONT") is a privacy setting that users can set in their web browsers. Our Site is not currently configured to respond to ONT signals sent by web browsers. If you wish to limit tracking of your activity, then please review and adjust the inputs for privacy settings available through your Gaither account and through the Cookie Message. 

 

12. DISCLOSURE REQUIRED BY LAW

 

We reserve the right, without your consent, to monitor and disclose Personal Information if required to make such disclosure by a court, law enforcement authority, or government agency.

 

13. QUESTIONS

 

If you have any questions or concerns about your privacy, please contact us at: webstore@gaithertool.com.

 

If you have any questions or concerns about the features or functions of this Site and Application, please contact us at: webstore@gaithertool.com.

 

Last updated: October 10, 2025.