Customers who wish to return items need to contact us directly by calling 217-245-0545 or sending an email to sales@gaithertool.com. Items can only be returned within 30 days of the original ship date and must be undamaged. Items returned that are not under warranty will be subject to a 25% restocking fee. Refunds will be issued as soon as we receive the returned item. If you have any questions, please feel free to contact us anytime.